App support

Contact us

Email privacy@viswellhq.com about privacy and your data, or hello@viswellhq.com for anything else. We read every message.

Common questions

Do I need an account?

No. Viswell has no user accounts or logins. Each staff member can use a PIN, and the app can lock with Face ID.

Where is my patient data stored?

On your device. Viswell doesn't keep a copy of your patients' photos or charts. Optional skin visualization sends a consented photo to a third-party skin-analysis service (named in the Privacy Policy) through a Viswell-managed account for your clinic; deposits pass the amount, category and a payment reference through Viswell's payment service. See the Privacy Policy.

How do I back up or move to a new device?

Settings → DATA → Encrypted Backup writes everything on the device to one file encrypted with your passphrase. Restore Backup reads it back on the new device. Viswell never sees or stores the passphrase, so we cannot open your backup or recover a lost passphrase. Use a long one. Patient records are left out of iCloud and computer backups of the device unless you switch that on in Settings → DATA → Device Backups.

How does a patient get their data deleted?

Delete patient and all records, on the Patients list, removes the whole record from the app on that device. It does not reach copies already exported or shared, earlier backups, or the skin-analysis service's copy of a skin photo (deleted within 30 days). Check your record-retention obligations before erasing. Deletion is free on every plan.

A patient wants a copy of their record.

Export Record on their chart produces a bundle of PDFs, photos, signed documents, CSV logs and a summary. Payment records are not included; they are in your Stripe account.

Which devices work?

Face scanning needs an iPhone or iPad with a TrueDepth (Face ID) front camera, running iOS or iPadOS 26 or later. On a device without TrueDepth you can still take the photos manually.

Does Viswell measure faces?

The face scan guides consistent photos. Viswell does not show or report facial measurements, symmetry or skin grades, age estimates, lesion findings or treatment results.

Is Viswell a medical device?

Viswell is consultation and documentation software for licensed practitioners. It is not intended to diagnose, treat, cure, mitigate or prevent any disease or condition, doesn't recommend treatments or products, and hasn't been cleared or approved by the FDA. Everything clinical on the screen is a photograph, marks made on a photo during the visit, text a clinician typed, or a document signed in the app. The clinician retains every clinical decision.

Reporting a problem

Email us with your device model, iOS version, and what you were doing. The app version is in Settings → About Viswell. Please do not send patient information. We do not need it and should not receive it.

Viswell is consultation and documentation software for licensed practitioners. Not intended to diagnose or treat any condition; not FDA cleared.